Ongoing support for the systems you rely on every day.
ProTek Care is a simple monthly plan that covers monitoring, updates, maintenance, and priority support. Instead of calling us only when something breaks, you have a team already watching.
Month to month. No long contracts. In-house in Huntsville.
At a glance
- Coverage
- Your computer, backup, and day to day support
- Response
- Priority queue ahead of walk-ins and standard service
- Billing
- Flat monthly fee. Three simple tiers.
- Commitment
- Month to month. Cancel any time.
Care is designed to be boring. When it is doing its job, you barely hear from us.
What Care is
A steady hand on your systems. Nothing more complicated than that.
Care bundles the work most people forget about until it causes a problem. Monitoring, patching, endpoint protection, backup oversight, and routine maintenance run in the background.
When you do need to reach us, you skip the queue. The technician who picks up already knows your environment. No onboarding phone call, no relearning your setup.
The goal is fewer surprises and shorter outages.
Active monitoring
Drive health, system errors, patch status, and security events watched in the background. You do not have to think about it.
Updates and patching
Operating system and critical application updates reviewed, tested, and applied on a schedule that does not interrupt your day.
Endpoint protection
Business grade antivirus and threat monitoring included, tuned per device, and actioned by our team when alerts fire.
Backup oversight
Backups are configured, tested, and verified. When restore day comes, the data is actually there and actually recent.
Priority support
Care customers skip the queue. Direct line, faster response, and the context of your setup already on file.
Scheduled maintenance
Disk cleanup, driver checks, firmware reviews, and general housekeeping so small problems do not compound into outages.
Why it matters
Most IT problems are not sudden. They are quiet until they are not.
Problems build before they break
Failing drives, full system logs, and lapsed backups usually go unnoticed for weeks. Monitoring catches them while they are still cheap to fix.
Time lost is the real cost
An hour of unplanned downtime costs more than any maintenance plan. Regular upkeep is the cheapest form of uptime you can buy.
One team, one history
Without a plan, every new issue starts from scratch. With Care, we already know your machines, your network, and what you had us do last time.
Who Care is for
If you depend on your computer, Care is for you.
Care is not aimed at large enterprises with a full IT department. It is built for the people in between. A small business with a handful of employees. A household with a home office and a few devices. A solo professional whose income runs through one laptop.
If an outage would actually disrupt your day, Care is worth a conversation.
Small businesses
Teams that need their computers, network, and email to work without hiring full time IT. Care gives you that layer without the overhead.
Home users
Families and remote workers who rely on their systems every day and do not want to become the household tech support.
Solo operators and creators
Photographers, designers, accountants, and consultants whose livelihood lives on one or two machines. Care keeps those machines ready.
What to expect
Day to day, Care feels like this.
Fewer surprises
Most issues are flagged and handled before you notice them.
Faster answers
Priority queue. A technician who already knows your setup.
Predictable costs
Flat monthly fee per device. No surprise hourly bills for routine work.
A real audit trail
Everything we do on your systems is logged. You can see what happened and when.
Plans
Three plans. No long contracts.
Core
$20
per month
Monitoring, security, and updates
- Active monitoring of drive health and system errors
- Endpoint protection and threat monitoring
- Operating system and application patching
- Priority repair queue when something does come up
- Discounted labor rate of $100 plus parts
Protect
$60
per month
Everything in Core plus managed backup
- Everything in Core
- Encrypted cloud backup included
- Backup monitoring and verified test restores
- Recovery assistance when data goes missing
Protect Managed
$125
per month
Full support, no limits, handled for you
- Everything in Protect
- Unlimited remote support
- Priority level service
- After hours support for critical issues
Final pricing depends on the number of devices, users, and any add-ons like servers or on-site visits. We quote after a short scoping call.
How it works
Four steps from first call to quiet operation.
Step 01
We talk
Quick call or visit. We ask what you have, what you rely on, and where you have had pain. No sales pitch.
Step 02
We set it up
Agents installed, monitoring live, backups verified, endpoint protection rolled out. Done in a single visit for most setups.
Step 03
We watch and maintain
Alerts come to us, not you. Routine maintenance runs on a schedule. You get a clean summary at the end of every month.
Step 04
You call when you need us
Short question, full outage, or new laptop to set up. One number, same team, priority response.
Who is on the other end
The same team that handles our repairs and data recovery.
Care is not a separate call center. It is the same bench technicians who swap hard drives, rebuild RAID arrays, and repair laptops. Nothing gets passed to an outsourced helpdesk.
- All work handled in-house at our Huntsville facility.
- The same technicians who do our repairs and data recovery.
- No outsourced helpdesk. No offshore ticketing.
- Month to month. No long contracts. Cancel any time.