Mail-In Repair & Data Recovery
Not local to our shop? Start a service request first, then ship your device, storage media, custom tower, console, board, or specialty electronics to ProTek for repair, diagnostics, or data recovery.
Mail-in is open to any device or equipment we can receive safely. The request creates the intake record; shipping with tracking gets it here.
How mail-in service works
Start the request first. It creates the intake record we use to know what is coming and match the package to you when it arrives. Carrier tracking is separate.
Start service request
Tell us what you’re sending, what happened, and how to contact you before anything goes in the mail.
We review it
We check the details and mark the job as a mail-in so the team knows to expect it.
You ship it to us
You package it carefully, pay the carrier, ship it with tracking, and keep the tracking number.
We diagnose and update you
When it arrives, we inspect it, explain the options, and get approval before repair, recovery, or return shipping.
What you can mail in
No approved-device list. Laptops, towers, consoles, drives, boards, components, and specialty equipment can all come in by mail. Start the request first so your shipment has an intake record waiting for it.
Desktops and custom towers
Full-size PCs, workstations, gaming towers, compact desktops, mini PCs, and all-in-ones.
Laptops and Macs
Windows laptops, MacBooks, Mac minis, iMacs, liquid damage, charging issues, storage, and board-level problems.
Game consoles
PlayStation, Xbox, Nintendo Switch, HDMI ports, charging issues, overheating, and board-level problems.
Storage devices
Hard drives, SSDs, NVMe drives, USB drives, external drives, memory cards, and other storage media.
Boards and components
Motherboards, graphics cards, modules, adapters, power supplies, and other parts that need bench evaluation.
Specialty electronics
Unusual devices are welcome too. Start the request, ship it in, and we will evaluate it on the bench.
Before you ship
A few simple steps help protect the device, keep the job connected to your service request, and avoid confusion when it is time to ship it back.
Start the request first
Create the intake before shipping so we know what to expect and can match the package to you when it arrives.
Pack it carefully
Use a sturdy box and padding on all sides. Double-box full towers, fragile devices, and high-value equipment.
Use tracking and insurance
The service request does not replace carrier tracking. Keep the tracking number and insure anything valuable.
Include your information
Put your name, phone number, email, and service request details inside the box.
Stop using failed storage
For data recovery, stop powering on, scanning, formatting, or reinstalling before sending it.
Mailing storage for data recovery? Stop using it first. Powering on a failing drive, scanning it, formatting it, or reinstalling can make recovery harder.
Mailing liquid-damaged equipment? Leave it powered off. Do not charge it or keep testing it before sending it.
Shipping is straightforward. You choose the carrier and ship it to ProTek with tracking. The service request lets us know to expect the package; it does not automatically track the carrier shipment. After diagnosis or completion, we quote return shipping based on destination, size, carrier, insurance, and any special packing needs.
Transit responsibility. Package problems are rare, but the carrier is responsible while the shipment is in transit. ProTek is not responsible for packages lost, delayed, stolen, or damaged before they arrive. Use tracking, insurance, and signature confirmation for valuable equipment.
Pricing and approval
We diagnose first
Mail-in repairs follow the same diagnostic and approval process as in-shop repairs.
You approve the work
We review the issue, pricing, parts, timing, and return shipping before moving forward.
Pricing depends on the device, issue, parts, board condition, liquid damage, data recovery complexity, and return shipping needs. Return shipping is not included in repair or recovery pricing.
Mail-in timelines
Mail-in timelines depend on shipping time, device condition, parts availability, recovery complexity, current workload, and service level.
Packaging & shipping
Protect the device
Use padding around all sides and a sturdy box. Use anti-static protection when appropriate.
Ship with tracking
Use a carrier with tracking and keep the tracking number. The service request tells us to expect it, but carrier tracking tells you where it is in transit.
Include service details
Include your name, phone number, email, and service request information inside the package.